We asked members of the Customer Union (and Save Our Bank supporters) to send in questions that they'd like us to ask the Co-operative Bank at our regular meeting with them in September 2020.
We assembled - and in some cases amalgamated - a list of questions from members before presenting them to the bank for initial discussion. The bank then went away to consider a more detailed response, and there was a further dialogue. It's taken a while for us to collate the responses and write this up. We'll try and turn this round more quickly in future.
The issues covered are listed below. Click on a subject for details of our question and the bank’s responses.