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CEO of the Co-operative Bank, Andrew Bester, has issued a message addressed to all customers.

The message, which you can view here, makes it clear that the Bank will stand behind customers, explains that the bank is getting a lot of calls, and warns about scams. 

Stay safe and look after each other, and please remember we are here to help.

The Guardian business pages has picked up the story of the agreement between the Co-operative Bank and the Customer Union.

Speaking to the Guardian, Ryan Brightwell, a Customer Union director, spoke about the beginnings of the Save Our Bank Campaign “Initially there was a lot of concern. We were alarmed that the hedge fund owners were coming in”

our regular conversations with the customer union are positive

Andrew Bester, CEO of the bank told the Guardian “It’s fantastic that we have a group of loyal customers as committed to our ethical brand as we are – and our regular conversations with the customer union are positive and very valuable in terms of understanding what matters to them."

NEWS RELEASE

The Co-operative Bank signs recognition agreement with union of customers

The Co-operative Bank has strengthened its position as a key player in ethical banking signing a formal recognition agreement with The Customer Union for Ethical Banking, an independent organisation representing thousands of Co-operative Bank customers concerned about the UK’s social and environmental issues.

Rob Harrison from the Customer Union said: 

In its report on trading in the nine months to September 2019, the Co-operative Bank pointed to "Balance sheet growth driven by resilient mortgage performance" and "Underlying profit £2.3m year to date with core income in line with 2018".

However at £118.6m, losses were actually up 36% on the same three quarters in 2018. The bank pointed to its £60m 'PPI charge' as being the cause. This is the provison that the bank makes to allow for pay outs on payment protection insurance claims, and follows the final deadline for claims to be submitted. Other banks have experienced very high volumes of last minute claims.

We asked the bank to comment and they said:

In a courageous move the Co-operative Bank offered support for the global Climate Strike.

Bank employees were encouraged to attend the protests on 20 September and the bank tweeted from the demo in Manchester.

Before the strike the bank issued the following statement:

Why The Co-operative Bank is supporting the Global Climate Strike

13 September 2019

The Co-op Bank has entered into a new partnership with Amnesty International UK to train human rights activists.

Rise Up was launched on 13 September 2019. Following its welcome return to campaigning in 2016 with My Money, My Life (in partnership with Refuge on financial abuse in intimate relationships), this is another sign that the bank sees campaigning work as an important element in its ethical stance.

The Co-op Bank has won the 'most trusted mainstream bank' award at the Moneywise Customer Service Awards 2019.

The award was voted for by 32,000 people from across the UK, making it one of the largest surveys of financial consumers in the country.
 
Andrew Bester, Chief Executive of the bank said of the award win:

The Co-op Bank is one of three banks (along with Nationwide and Investec) to win grant funding as part of the 'state aid remedy' for the government bail-out of RBS.

The grant of £15m will be used to reinforce the Co-op's proposition for SMEs - including improved digital service.

The bank has emphasised to the Customer Union that this grant will help it strengthen the proposition to cooperatives and third-sector customers. Speaking to the Customer Union, the bank told us: