In response to the launch of the Kelly Review today, The Co-operative Bank released a video response from its CEO, Nial Booker, on its website. The statement affirmed the bank's commitment to values and ethics, and referenced the forthcoming ethical policy review "in the next few months".
We know our customers joined the Bank for its ethics and values, and saw those as a distinguishing features. Despite the issues we've had we are focused on refreshing our values and ethics, and we intend to talk to you, our customers, in the next few months with our proposals for doing just that.
In the meantime, once again I'd like to thank you for your continued support. I understand the continued bad news around the Bank is unsettling and I want to assure you that we will continue to serve you with the same attention to service quality and the same empathy that we are known for.