Welcome to this short October update from the Customer Union for Ethical Banking, the independent union for Co-operative Bank customers.

Holyoake House ManchesterAnnual Customer Union and Save Our Bank gathering

16 November 2019 12.30 - 4.15pm
On line by Zoom and in Manchester

Cooperatives UK, Holyoake House
Manchester M60 0AS

We're holding our annual Customer Union and Save Our Bank campaign gathering on 16 November.

As in previous years, this is a chance to meet up - in person or on-line - to hear about progress over the last year and think about next steps for the Customer Union and for the Co-operative Bank.

Come in person, or join by video or phone

We'd love to meet you in Manchester on the 16th. We'll provide sandwiches on arrival and refreshments during the afternoon.

Manchester is a long way for many members and supporters, so it will also be possible to join by Zoom from your laptop, tablet or smartphone - or you'll be able to dial in. You can pop in and out as and when convenient for you. We are getting better at making this remote attendance work and we aim to improve on the visual and sound quality of previous years.

For people attending in person it would be great if you can make a small donation of £6 towards the cost of refreshments, but we know it can be expensive to travel so please don't feel obliged.


12.30 – 1.00 Registration and Sandwiches/Coffee

1.00 - 2.15pm Part 1 Engaging with the bank

  • Introduction and the year’s highlights for the Customer Union
  • Update from the Co-operative Bank: Engaging with the Customer Union; Values and Ethics report
  • External assurance and auditing – the way forward
  • Open discussion

2.15 - 3.00pm Part 2: The bank, its small business customers and ethics

  • A discussion about the relationship between the bank and its small business, charity and social enterprise customers

3.00 - 3.15pm Coffee break

3.15 - 4.00pm Part 3: Customer Union - next steps

  • Review of the Customer Union goals on ownership and engagement

4.00 - 4.15 pm Final reflections

Have you joined the Union yet? 

Last but not least, if you are not yet a member of the Customer Union, do consider joining. It costs just £12 per year, and it helps us fund our work to hold the bank to account and grow the world's only customer union co-operative.

With best wishes
The Save Our Bank team

Have you joined the Customer Union yet? It costs £12 a year to be a member of the first ever customer union co-operative, and help us ensure the Co-op Bank sticks to its principles. It only takes a few moments to sign up here.